mi777 Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction & Scope

Mi777 places the highest importance on user privacy. This Privacy Policy applies to the mi777 website, mobile app, and all related services. When you create an account, make a deposit, place a bet, or contact customer support on mi777, certain information is recorded in our system.

The purpose of this policy is to give you full transparency about what information mi777 collects, why it collects it, how long it is retained, and who it is shared with — so you can make informed decisions. We believe data protection is not just a legal obligation but an ethical responsibility to our users.

• Applicable Services: mi777 website (mi777.onl), mobile app, live chat, email support.
• Language: Where this policy is published in both Bengali and English, the English version shall take precedence in the event of any interpretation dispute.
• Consent: By using the platform, you are agreeing to this policy.
• Changes: If the policy changes, a notice will be posted on the website along with the updated date.

2. Information We Collect

Mi777 only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. No excessive or irrelevant data is collected.

3. How Your Information Is Used

Mi777 uses collected data only for specific and legitimate purposes. Your information is never used for anything else without your consent. Each purpose is clearly outlined below:

• Account management: For registration, login, password reset, and account verification.
• Transaction Processing: To process payments accurately for deposits, withdrawals, and bonus distributions.
• Security Assurance: To prevent fraud, money laundering, and account hacking.
• Legal compliance: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Service Improvement: To improve user experience, game performance, and overall platform quality.
• Customer support: To resolve your questions and issues quickly and accurately.
• Promotional Communications: To send you offers, bonuses, and new game updates with your consent.
• Responsible Gaming: To identify unusual betting patterns and provide timely assistance.

4. Data Retention & Periods

Mi777 stores your data on secure servers that operate in accordance with international data protection standards. Retention periods vary depending on the type of data and applicable legal requirements.

Active account data is retained for as long as the account remains active. Following account closure, certain information may be kept for a specified period to meet legal and regulatory requirements.

• Identity Information (KYC): Up to 5 years after account closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• Usage Data & Logs: Up to 2 years.
• Support Chat History: Up to 1 year.
• Marketing Consent: Stopped immediately upon withdrawal of consent.

5. Data Sharing Policy

Mi777 never sells your personal information to any third party. In certain limited circumstances, data may be shared on a restricted basis — always in the interest of your protection.

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, and Rocket. These partners have their own privacy policies.
• Regulatory Authority: Disclosure of information is mandatory upon valid request from licensing authorities or law enforcement agencies.
• Technology Service Providers: Cloud service and security software providers receive limited access to data for the purpose of operating the platform.
• Fraud Prevention: Information may be shared with specialized security firms to help identify suspicious activity.

6. Cookies & Tracking Technologies

The mi777 website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help improve platform functionality and enhance the user experience.

• Essential cookies: Essential for maintaining login sessions and ensuring security. Disabling these may cause the site to function incorrectly.
• Functional cookies: To remember your preferences such as language, theme, and game settings.
• Analytics Cookies: To understand which pages are most visited and where issues occur — all data is collected anonymously.
• Cookie controls: Cookies can be disabled or cleared from your browser settings, though some services may become limited as a result.

7. Your Data Rights

Mi777 believes every user owns their own data. You therefore have a number of important rights over your information, which you can exercise at any time.

• Right to Access: You may request to know what personal information mi777 holds about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances (except data subject to legal obligations).
• Right to Restrict Processing: You can request that the use of your data be restricted for specific purposes.
• Marketing Opt-Out: You can opt out of promotional emails or notifications at any time.
• Data Portability: You may request an export of your data in a structured format.

8. Data Security Measures

Mi777 uses the most advanced technologies and processes to protect user data. Our security framework is built across multiple layers to prevent data breaches and unauthorized access.

• 256-Bit SSL Encryption: All data transmissions occur over encrypted channels, preventing interception by any third party.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Regular Security Audits: Regular system audits are carried out by independent third-party experts.
• Firewall & DDoS Protection: Server-level attack prevention measures are actively in place.
• Staff training: mi777 staff receive regular training on data privacy.
• Access control: Only authorized personnel have access to user data.

9. Minor's Privacy

Mi777 strictly provides services to users aged 18 and above. No one under 18 is permitted to use mi777, and no data is collected from minors.

Age is verified during the registration process. If a minor creates an account using false information and this comes to our attention, the account will be suspended immediately and all collected data will be deleted.

10. Contact & Complaints

For any questions, complaints, or requests regarding the privacy policy, you can reach mi777's dedicated privacy team. Our Bengali-speaking support team is available 24/7, seven days a week.

• Email: [email protected] — Typically expect a response within 2 business days.
• Live Chat: Instant support is available directly on the platform via live chat.
• Complaint resolution: We aim to resolve complaints within 30 days of receipt.